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Rhode Island has the nations highest unemployment rate, because the Rhode Island government has not created an environment that is business friendly, Little Rhody has lost more jobs that ever before.
This can be a tough situation for out of work Rhode Island sales and marketing people, as they are mainly 1099 employees and don’t have unemployment insurance or other benefits. If they do have benefits, they pay dearly for them out of pocket.
There are people making a lot of cash on opportunities in this downturn. Why can’t you? There are money making opportunities everywhere, including Rhode Island. You just need to know how to spot them.
I was one of those people who lost their job. I searched frantically online for ways to make money with little or no cash. I had no online marketing skills. So after a couple of days of research, I choose an online marketing university to learn whatever I could. It was only $39 a month to join and there was nothing to buy for any course, everything was included.
I learned about Google Adwords, and how to market a successful Google Adwords campaign using low cost keywords and keyword phrases. The knowledge I learned in the Google Adwords course is enough to make me a consultant to local businesses on Google Adwords campaigns. I am now offering my services to set up successful online advertising campaigns on Google, Yahoo and Bing search engines. Local business owners need an edge in today’s economy. The average Google Adwords Pro makes $65 an hour doing campaigns for businesses.
I learned how to use free online article marketing techniques as a way to drive traffic to affiliate websites. I get a commission every time a sale is made through my traffic. I mainly sell ebooks since there is a 50% to 70% commission per sale. There are literally thousands of ebooks on every imaginable subject. Pick your topic. See what books are available and then check their gravity.
The place to find the most ebooks to sell is www.Clickbank.com. While writing this article Clickbank.com has paid out $1,362.566,085.00 in affiliate commissions to date. A Clickbank affiliate makes a sale in the world every 3 seconds.
At the university I learned how to spy on the competition with the keyword spy tool. You find out what keywords the competition uses for success and you set yourself up to start taking their business away.
I am not a writer as you can probably tell. That is why I use the free university online marketing tools, like Rapid Writer to spin my articles. This is also included for free. They even offer free web hosting.
If you are out of work, this is a great way to brush up on your marketing skills, to make yourself a more valuable employee. This knowledge may also increase your hiring wage. You can also get certified in certain online marketing practices for cheap.
The university were I learned my marketing skills is having a one week trial membership for only $1. You can check out every single thing in the university for a buck. The best place to start is the user forums. The rags to riches stories are everywhere. It will almost bring tears to your eyes when you read the success stories. You do not need even need a high school diploma to join.
Everyone helps each other as a community. If you have a problem just post it in the forum. You will have people offering assistance that are experts. Some make 5k a day and are there to help guide you to success.
I just wanted to let all of my fellow Rhode Islanders know, that you can make awesome money from home, if you have the tools and the knowledge. I didn’t have any experience at all. It took about 8 weeks to mold me into a pro at WAU
This is not a get rich quick thing. There is no such thing.
If your interested in checking the WA Online University out click here.
Best of luck on your future. If you decide to check out the university please come back and leave your feedback.
Thanks,
A Warwick Guy from Norwood.
At the current time finding in a job in such a competitive market is very difficult, at My Job Buddy our sole aim is to help jobseekers through that often frustrating process.
Everyone is turning to the internet for their job searching, no matter what their level of job, experience or ambition, but there are major frustrations associated with jobseeking. Anyone who has applied for jobs on the internet is probably aware of automated ‘email alert’ systems, where you are regularly emailed a list of jobs that the automated system thinks might interest you. The vast majority of these jobs are not relevant at all and these emails end up being a form of authorised spam in your email inbox! Our Search Buddy services really are something quite unique specifically designed to ease such frustrations.
The idea was a simple one. Why let a machine do the work when it gets it so wrong so often?
We all know how irritating, boring and time consuming it can be to sit looking through job listings, whether they are in the local newspaper or on a website.
We have a team of dedicated recruitment specialists who spend their time carrying out the hard work of job hunting on your behalf. We offer three different levels of Search Buddy, as detailed below. Our Search Buddy offering starts as low as £14.99 per month. Visit our website at www.myjobbuddy.co.uk for full details.
We also offer complimentary services all aimed at jobseekers looking to improve their job hunting prospects for full details visit our website at www.myjobbuddy.co.uk
Job hunting can be very stressful – indeed it can often suck! Preparation can minimize the stress and result in the job offer of your dreams. Landing the right job can make a world of difference in not only your financial situation but as well your overall happiness. Given the level of importance our jobs play in our lives a little preparation seems not only worth it – but crucial!
There are 5 key stages to the job hunt – knowing the key stages and preparing for each will head you in the right direction to that next golden opportunity.
The 5 Key Stages to Job Hunting:
1. Landing the Interview:
This stage is about knowing what you want and how to go after it.
2. Preparing for the Interview:
This stage is about getting prepared to showcase your best work, to speak intelligently about who you are, and to ask the right questions so that you are able to assess the opportunity.
3. Performing during the Interview:
This stage is about being prepared to give the best impression, to establish a rapport with your interviewer, and knowing techniques to turn things around if need be.
4. Following through after the Interview:
This stage is about knowing optimal protocol to increase your chances of a call back or further consideration.
5. Getting the job:
This stage is about knowing how to optimize the negotiation once an offer is extended. And once the offer is finalized it is also about knowing how to optimize you first probationary 90 days.
There are things you can do to prepare for each stage of the job hunt. Learn about them here at http://www.jobadee.net
www.jobadee.net is your ultimate source of job hunting strategies and job hunting resources. The husband and wife team of Nick and Penny Green have experience as executives in several Fortune 500 companies and are here to share their insights with you!
The Rhode Island job scene is pitiful. The Department of Employment and Job Training is broken. The whole job sitiuation in Rhode Island looks bleak. In times like this you have to think outside the box. I was out of work and did just that. I thought outside the box and here is my report.
Have you seen the ads everywhere for work at home jobs? There are literally thousands of them. They all claim to make you rich if you if buy their work at home course. Anything that indicates you will build wealth fast or get rich quick is a scam. There is no such thing! If your out of work do yourself a favor, do not waste your money on anything that says you will make a lot of cash fast. The only person this is making cash fast is the person that is selling the “Get Rich Quick Programs”.
I do know a couple dozen internet marketers that make 1k to 50k a day, but they are properly trained pros and have been at it for a couple of years. They found their niche online and are making a killing. They work from home and live the good life. These internet marketers did not learn all of their skills on their own. Most internet marketers take their jobs seriously and study hard to make their online campaigns successful.
Until recently there were no courses available online from one source, that was worthy of spending your hard earned cash on. That was until an online marketing university opened its doors a few years ago.
Now you can learn at your own pace, how to become a top internet marketer. I took the course myself. I learned more about online marketing in this one course than I ever learned on my own. It was the best $40 bucks I ever spent.
Now you can take easy to understand online classes at home, for a fraction of the price of a class at the Community College of Rhode Island. Which by the way doesn’t offer any classes like the ones below.
Article Marketing Pay-per-click Marketing Email Marketing & Building Opt-in Mailing Lists Research & Finding Niches Search Engine Optimization
Do yourself a favor Rhode Island. If your serious about taking hold of your future like this Rhode Island guy did. Check out this marketing university out. The university is so convinced you will be in awe that that are letting students join for $1. You get 7 days of unlimited access the entire site including all training courses. What you can learn for this $1 in this 7 days could change your life.
I know you will be blown away if you do try it. Please leave feedback on your experience once you check it out. If you’re ready to take control over your future like this guy did. Just click here to check it out.
Oil jobs
if you’re looking for a new oil Job or need to enter the industry, an excellent spot to start is oiljobcentre.com here you’ll find thousands of oil and gas industry vacancies. This super internet site is devoted to oil work seekers and recruiters from around the world, everything is absolutely free!
Oil and gas Job vacancies can be searched across regions which include Africa, East Asia, Australasia, Canada, Central America, Central Asia, Europe, former Soviet union, Middle East, South America, united states, UK. Or states with an oil and gas industry which includes Afghanistan, all Judea, Angola, Argentina, Australia, Austria, Azerbaijan, Bangladesh, Bolivia, Brazil, Bulgaria, Cambodia, Cameroon, Canada, Chile, China, Colombia, Denmark, Egypt, Ethiopia, France, Gabon, Germany, Ghana, India, Iraq, Iran, Israel, Italy, Japan, Jordan, Kazakhstan, Libya, Mexico, Morocco, Netherlands, Nigeria, Norway, Oman, Pakistan, Papua New Guinea, Peru, Qatar, Russian Federation, Saudi Arabia, S. A. , Spain, Sudan, Switzerland, Sweden, Trinidad, Turkmenistan, Ukraine, U. E. , UK, united states, Venezuela, Vietnam, Yemen.
Oil Jobs also has a lively forum here you’ll find many interesting sections including the oil employees notice board – where you can find anything from residences to hire in Houston, a jeep for sale in Aberdeen, moving to Lagos Nigeria tips, golf course recommendations in Dubai, nightlife suggestions in Kazakhstan,. This forum is great for ex-pats working inside the oil and gas industry abroad and similarly is also good for locals.
Also you may find the oil and gas Job category forums which include alternative energy, contracts and buying, drilling and well engineering, engineering, geosciences, HSSE, legal, Marine/diving/ROV, production, quality/inspection/assurance, sales/marketing, terminal/refinery/distribution, trading, this forum is great for oil industry execs to discuss all aspects of their job with comrades from other oil and companies and states.
finally in this very busy forum you can also find the oil and gas industry regional forums, regions included in the forums are Africa, Asia, Australasia, Canada, Central America, Central Asia, Europe, the former Soviet union, Middle East, South America, US, UK, this forum is great for nationals of the previously mentioned regions and nations it’s also super for ex-pats working in the aforementioned regions and main oil producing nations.
At the oil Job Centre you will also find the most recent oil and gas industry news, this is consistently updated throughout the day and news comes in from all 4 corners of the world, you may subscribe to the monthly oiljobcentre.com newsletter which has all the months most vital oil and gas industry reports into one easy to read newsletter.
warning certain jobs in the oil industry can be hazardous and dangerous, you are suggested to investigate meticulously, be certain you get the necessary and needed health safety security and environment coaching, you must think and live safety at any time while working in the oil industry!
Oil Job centre also has an extensive education and training section, here you will find information on training, institutes, schools, colleges, courses.
Oil Job centre also has lively blog where you can read opinions about the oil in gas industry work sector and post comments. Oil Job centre also has an amazing oil and gas online book shop where you will find many titles.
Oil Job centre also hosts oil TV where you will find thousands of oil industry videos, in fact largest depositary of oil and gas industry videos on the World Wide Web!
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If you knew something wasn’t working, would you keep doing it, expecting the results to change? For most people the answer would be no, but for the majority of people looking for jobs, this is exactly what they are doing. They are submitting resumes in the same old fashion and getting no replies. They are attending job fairs and never getting any return calls. Stop this madness now and learn the new approach towards getting a job.
Don’t wait for the human resource department to give you a call. Don’t wait for that email response. Call them back after a day to see if they received your resume. Then schedule a time to call them back 4-5 business days later. Be persistence without sounding desperate.
Stop sending resumes without meeting with the humans behind the job postings. Have you ever been hired by computer? No! So this idea that you can send resumes all day and expect a job, is nonsense. The computer is useful for finding job openings but a human is who will hire you. Pick up the phone and talk to a human about a job.
Build your network of friends. There are jobs but you need to meet the people. Spend 2 hours a day inviting your network to get coffee. Keep what works and toss out the rest. Think of the job search as a job and aim for efficiency. Have more than one cover letter on hand. Create resumes with different themes and objectives. If you sent out 10 resumes, five with your website address and five without a website, and the five with your website received the most attention, then you should know what tactic is working. Eliminate the garbage from the previous days and work with the stuff that brought you closer to a human hiring you.
The human element of job searching might seem simple and basic but a lot of people still spend the majority of their day, wasting away on computer, without it getting them any closer to a job. It is time to get social with your job search. Use what works in finding a job and discard the rest.
Whether you have completed your college, are planning to change your current job or are just looking for a change, it’s a good idea to look into getting international jobs. It’s not just that these jobs are worth considering in terms of giving a bulge to your pocket, it’s also that you can gain different kinds of experience and exposure. Making up your mind for an overseas job is only the second last step in going for an international job. Here is some homework you will need to do before considering such a job change.
Create a job vision: Irrespective of whether one chooses to work in his/ her own country or go abroad, a job vision is a must. This is basically an individual’s professional plans laid down on a whiteboard which depicts their career growth till date, short term goals and long term plans. To begin this, write your expectations clearly in terms of your achievements and growth with respect to a specific duration of time.
Choose the company/ destination: Once you are done setting a clear job vision, you need to list down companies you want to work in or destinations you want to be in. Also, do a research for job profiles in various countries and chose a country that has surplus jobs matching your work experience/education, etc.
If by chance you have posted your resume on a job finding site or with job consultancies and are open to considering overseas jobs, you will find that many suggestions for Gulf jobs, USA jobs, UK jobs and many others will come to your mailbox.
The following information should give you some idea of what to choose among the international job destinations.
Jobs in Gulf has been a favorite target for decades. The oil-rich Gulf region has provided ample international job vacancies due to the wide spectrum of career options. Nearly five million skilled Indians are housed in highly paid Gulf jobs. Some of the hot careers in Gulf are: oil & gas jobs, construction jobs, banking jobs, finance jobs, IT jobs, hospitality jobs, nursing jobs and medical care jobs. States to explore for good paying jobs in the Gulf are UAE, Kuwait, Bahrain, Oman Qatar and Saudi Arabia. Needless to mention that these states are attracting the outside talent by providing lucrative offers in terms of money and lifestyle. So if you are a big-time spender and lifestyle connoisseur, you will love this place. If you feel proud to say that you work for a Fortune 500 or Fortune 1000 company, USA jobs and Canada Jobs may be of help. There is lots of advertising you will find job sites or in magazines for your dream USA job. Hospitality jobs, Construction jobs, Media jobs, Entertainment jobs, Manufacturing jobs, Accounting jobs, Logistics jobs, Administration jobs, Service jobs, Sales jobs, Consultancy jobs, Design jobs and retail jobs are just a few areas where one can seek his dream job. States to explore when finding jobs in the USA are New York, Connecticut, Texas, California, Ohio, Colorado, Washington, Dallas, Los Angeles, Phoenix, Orlando, Arizona, Kansas, Georgia, Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia and Ontario. Good growth record and continuous economic growth rate can be well depicted by UK jobs. You will find that a large Asian population has jobs in UK due to varied job streams. There are many UK job sectors that one can choose from when taking a job in England. Scotland, Wales and North Ireland are a few hot places for UK jobs. India, Japan, Korea, Malaysia, Singapore, China, and Indonesia are the places to move to if you are looking for having Asian Jobs.
Consistent and rapid economic growth and liberal trade policies in these regions provide a favorable environment for having plenty of job opportunities. Apart from work, many of them are quite known as leisure destinations with mystic natural beauty and delicious sea food.
But no matter where you choose to work, once you find a suitable place you want to take up a career and a position where you can fit in, be prepared for a series of interviews and number of technical rounds for matching the standards.
Having selected the company and destination you want to work in, also look for a job profile you desire. Many a time a job profile may differ slightly or more dramatically for different companies in different geographies. Therefore, you must be sure about the profile you are getting into before you sign and contract or make any commitment.
Once you are fine with the profile, try to find out the known and unknown policies of the company.
Discussion forums and groups over the net will help you in finding out hidden policies of the company (though one need not be too skeptical about it since usually good companies follow quite transparent policies).
Last but not least, don’t forget to look for all the documentation and official formalities from both you and the company.
JOB SEARCH : GET THAT JOB FAST!
WHAT THEY DIDN’T TEACH YOU IN SCHOOL: LIFE LONG LEARNING TIPS TO
LAND A JOB STRAIGHT OUT OF SCHOOL
“YOUR CAREER SEARCH MAY DEPEND ON THE INFORMATION
IN THIS LETTER”
“FINALLY THE FIRST PRACTICAL, STEP – BY – STEP ROADMAP FOR
GETTING THAT JOB STRAIGHT OUT OF SCHOOL”
Either way, whether this is your first job straight out of school or not….. Yes, you can get that job fast! Jobs at your dream companies are available now, and you’re missing out!
You see, looking for a job without a proven plan is like baking a cake without a recipe – you will only waste your time, frustrate yourself and end up miserable without a career. You can find employment at your dream company in no time flat by implementing the job search strategies you are about to learn!
Jobs define us. Most of us are passionate about our careers. There are jobs out there perfect for you that you’re missing out on because you don’t have the right tools! The job search strategies in this amazing e-book will help you select the right career for you, and not get turned down for the jobs you want! Once you have the right tools from this e-book, jobs will be much easier to come by. Knowing what you’re doing is more than half the battle! The jobs you want are only a quick read away! What kind of jobs have you held in the past? It’s not that important. No matter what, you are convincing someone new that you are the best person for a new job. There are so many jobs out there, and few people with the skills to get them. This e-book will show you how to get those jobs!
Your career searches is over…read and follow this letter carefully and you will find exactly what you are looking for!
Let me explain!
Whether you are a student with a high school certificate looking for a job, an undergraduate seeking temporary employment, or a graduate starting off in search of a career, you will find easy-to-follow strategies in “What They Didn’t Teach You In School: Life Long Learning Tips To Land A Job Straight Out Of School” which will help and guide you step-by-step on your way to your first job. It does not matter whether you have held jobs elsewhere before; you have to treat your job hunt as if you are looking for a job for the first time. After all, you are looking for a job for the first time in a different industry or organization every time you are applying for jobs where you have not held a job before. If you had a job with Coca Cola as HR Manager and now you are seeking a career with Nestle, you are looking for a job for the first time with Nestle, right? It is obvious therefore that these guidelines are relevant to everyone.
I am going to show you how to get that first job straight out of school by giving you proven career search, resume, CV cover letter, and job interview questions strategies and detailed examples of those strategies so you can get that job fast. Too often people set goals without preparing their personal environment for those goals to succeed. “What They Didn’t Teach You In School: Life Long Learning Tips to Land a Job Straight out of School” will clearly prepare the job search environment for you.
If you are wondering: will this book really help me in my job search? The answer is it could. It’s up to you. As you well know, it’s not enough to buy a book if you are not going to apply the employment search strategies contained in the book. Drifting from one good intention to the next without action will not help either, you need to act.
Are you feeling drained and tired of your job search?
Are you fearful about the future because you haven’t had success in your career search?
Are you feeling really stressed out that you will never get a break and find employment?
Are you still earning the same as a year ago in spite of the fact that you deserve to get a promotion?
Tried to get a job but failed utterly? Beginning to lose your job hunt nerve?
What changes do I need to make in my career search?
How can I look for work differently?
What career builder strategies can I employ?
What would have worked better in my attempts of looking for employment?
What career placement lessons have I learned?
What career personality is limiting me and what can I do to change this?
How will this book address my fears?
What career quiz and personality tests can I take to prepare me to be job ready?
How will it help me find a job? “What They Didn’t Teach You In School: Life Long Learning Tips To Land A Job Straight Out Of School” will help you…..
Get an overview of the job search process.
Find information packed pages of real-life, practical tips, techniques, strategies, job- skills testing and advice that will address your fears and questions on the job search process based on real-life experience.
It will provide you with job hunt strategies that will help in your job search.
You will save time, money and effort in your employment search.
Discover mistakes made by many job seekers and how to avoid them.
You will also learn:
How to explore your job opportunities.
How to plan your job search.
How to choose a career and a job.
How to set goals and develop a career plan.
How to compile a CV or Resume and Cover Letter.
If you would like to have complete control over your job search regardless of the economy and to put an end to your endless waiting for an interview call, please keep reading!
Maybe you, too, have found that the job search process is getting tougher. You have to apply to a lot more jobs and companies than ever before. Maybe it’s been awhile since you have been called for an interview, or you may be in that unhappy minority having been called several times for an interview, but you’re still not where you want to be.
You see, success at getting called for an interview and actually being hired has a lot more to do with understanding the real secrets of job searching and interview techniques– and little to do with sending hundreds of CVs or resumes to hundreds of companies for hundreds of jobs.
Breakthroughs come from going “outside the box” and bringing new, proven strategies back in.
Keep doing what you’ve always done and you can be sure you’ll never get anything different than you’ve already gotten.
Now there is a new comprehensive e-book which replaces all old–fashioned job search strategies.
Imagine how your life would be different if you would only implement all the career search strategies, tactics, and job interview questions discussed in my e-book.
A cover letter is an important piece of the job search puzzle. Those looking for jobs generally don’t give a second thought to their cover letter. A quality cover letter can make or break your job search. In this e-book, you will find great tips for your curriculum vitae and for your cover letter. What many job seekers don’t realize is that a cover letter can help determine whether your resume even gets read! If a cover letter is missing or if a cover letter makes a poor impression, your CV won’t get the time of day! HR Managers and employers are simply too busy to read past a cover letter that is terrible. Both the cover letter and the resume go straight to the trash if the cover letter isn’t top notch.
Once your cover letter is complete, the battle is only halfway won! Your CV or resume is of the utmost importance as well. Professional resume writers can charge a great deal of money! Why not learn about a quality resume for yourself and save yourself the cost? Developing a quality resume isn’t challenging. You will learn from my years of experience what makes an eye-catching resume. As the person in charge of reviewing resumes and hiring job seekers for positions, I have looked over thousands of resumes. You can capitalize on my experience and make an impressive resume for yourself! There are few better things you can do for your job search than to create a quality CV and cover letter.
I will share with you in this e-book……………..
1. What I was looking for in a resume.
2. How I selected a resume among hundreds of resumes.
3. I will offer you the most effective CV and cover letter writing techniques for your employment search and job interview tips and strategies.
4. What attracted me to a CV, and what pushed me away.
5. What critical transferable skills you need to include in your resume. The tips here will amaze you, this is your opportunity to tap into my experience.
6. I am revealing all the secrets and tricks you need to know in order to succeed in your career search.
I will also share with you “Interview Response Tips” – Try these techniques compiled from over a decade of experience as a Human Resources Manager. You will find them nowhere else, and they are not taught in any school system. I know all the tricks because I set the job interview questions. I have set job interview questions and conducted interviews for Personal Assistants, Clerks, Junior Managers, Middle Managers, COO, CFO and Heads of Departments. After so much time, I know what I am talking about. “I have walked the talk so to speak”. And I want to help you in your job search!
It’s a struggle to make a good impression if you’re not prepared for job interview questions. My experience will guide you through job interview questions and help you to garner the confidence you need to land your first dream job fast. Most people don’t answer job interview questions properly, and so they are never asked in for a second interview or given the job they want. Job interview questions are not difficult, and the answers to job interview questions can be simple. As with other things, it is simply a matter of having the right strategies for job interview questions. As someone with over a decade of Human Resources experience, I know all about job interview questions. As you will soon learn, I have developed job interview questions for a number of positions. I have heard great answers and bad ones to job interview questions, and I want to make sure that you always know what to say to job interview questions. Read on to learn how to give perfect answers to job interview questions!
For reasons of credibility, I think it’s appropriate to briefly tell you about my background, why I wrote this e-book, and for whom.
For 12 years I worked for various organizations as a Human Resources Specialist, HR Manager, and Senior HR Manager. It has been painful to see bright young graduates struggling in selling themselves to their prospective employers. In spite of the fact that many of these youngsters were highly qualified and attended expensive private schools, they lacked knowledge, skills, and preparedness for the jobs they were applying for. This book was written with these graduates in mind. In this e-book I will share with you the secrets and tricks behind interviews – what factors I used in selecting potential candidates, the most common weaknesses I identified about the majority of fresh graduates, and what they need to do to overcome those weaknesses.
Normal 0 RESEARCH PAPER
ON
JOB SATISFACTION OF CALL CENTER EMPLOYEES
ABSTRACT
Job satisfaction plays a vital role in life of man, because it affects positively on the personal and social adjustment of the individual. On the contrary job dissatisfaction adversely affects on the physical and mental health of the individual. The relationship between job satisfaction and employee’s performance has always been discussed in organisational behaviour and human resource management literature. A highly satisfied employee need not necessarily be a profound performer. However, an employee, who is dissatisfied, can cause irreparable damage to the orgnisational effectiveness. Performance management system should be based on ideological underpinnings and a holistic context by strengthening the linkages among the key components such as performance planning, performance execution, performance appraisal, recognition and reward, and performance improvement on a continuous basis. The paper discusses performance management and job satisfaction of call center employees in Indore. Present study is based on the primary data collected from 188 call center employees through a pre-tested, structured, comprehensive questionnaire. The key issues were identification and definition of key performance areas, role clarity and direction, performance feedback and potential appraisal, and job rotation as a powerful tool to develop and unleash employee’s potential. Factor analysis highlighted the significance of three sub-systems of performance management system, i.e., performance planning and development, employee involvement and empowerment, and organisation-employee rapport. The paper concludes that the conducive and congenial physical, social, and psychological conditions present in the workplace have potential to enhance the job satisfaction of the call center employees.
Introduction:
Job satisfaction is a complex phenomenon, because it is related to various casual factors like personal, social, cultural, environmental and financial. The nature of the job is an important factor in deciding the level of job satisfaction of employees. More important is the long-term prospect of employment in the organization that, which creates a sense of involvement and commitment to the job among employees.
Job satisfaction is an individual’s attitude towards the job or it is an individual’s reaction to the job itself. Job satisfaction is also a positive emotional state that when a person fulfill his needs and aspirations. Job satisfaction may be general or specific. Many factors influence job satisfaction of the employees. First and most important determinant is supervision and style of leadership. Employee oriented leadership styles enhances a greater amount of job satisfaction. On the other hand production oriented leader may cause low job satisfaction. Job content factors like achievement, responsibility, recognition and advancement leads to job satisfaction..
Job satisfaction is intrinsic as well as extrinsic in nature. A satisfied employee derives his level of satisfaction from various sources. It is a feeling of affiliation that he drives out of
his job context and the context in which he operates the job. There are various definitions of job satisfaction. The resultant psyche leads to higher level of involvement, greater degree of participation, greater cost consciousness and timely maintenance of job schedules. Locke (1976) defined job satisfaction as a pleasurable emotional state resulting from the perception of one’s job as fulfilling one’s important job values, provided these values are compatible with one’s needs. Job satisfaction is the most widely researched subject in the area of human resource management. According to an estimate of Locke (1976) about 4000 articles have been published till 1976 in the area of job satisfactions. Yet there is perhaps not a single area in social science fraught with ambiguity or conflicting opinion of methodological nuances than the work satisfaction. Paradoxically there are very few areas more researched than Job satisfaction. Brayfield-Rothe (1951) used a scale to measure overall job satisfaction. This scale contains 18 items in relation to job satisfaction put in a semantic five point scale (strongly agree, agree, not sure, disagree, and strongly disagree). So the possible total scores varied from 18 to 90 with the undecided or neutral point at 45. A total score above neutral point explains ‘ satisfaction’ and below is the level of dissatisfaction. The degree of satisfaction can be observed from the relative distance of the respondents from the neutral points.
As stated , large number of studies have been conducted on job satisfaction. These studies have brought variations in findings of job satisfactions and also on the context of the job behavior. In the earlier decades of study, Rothisberger and Dickson (1939) found no clear relationship between job satisfaction and performance whereas Vroom (1964) found a very weak relationship between job satisfaction and turnover. Studies conducted in the eighties and nineties found out that job factors are not unidirectional in their effects. They served to be both sources of positive and negative satisfaction. The personal factors like skill, experience, education, mental health have a significant influence on the overall job satisfaction. The latter studies have also identified that job security, recognition for good work and good environment are treated as more important than promotion making. These findings are mostly observed in technology driven and heavy equipment industries like computers, satellite, four wheeler industries.
The important factors identified in the earlier studies related to job satisfaction are the poor working condition, peer group behavior, routine nature of the job and the working hours. These particular findings from the majority of the researches conducted in western
business environments were typically from software based industries and business operating with severe time constraints, stiff deadlines and varying work order In contrast
lack of alternative job opportunity, job insecurity, profit centered company policies with
limited employee welfare orientation, absence of recognition were major causes of dissatisfaction .
Job satisfaction leads to various problems. Some of these are absenteeism, turnover and negative publicity. Absenteeism is inversely related to the level of job satisfaction. Job dissatisfaction produces a lack of will to work and forces the employee to go away from work as far as possible. It is also found that dissatisfied worker quit the job over time and seek satisfaction elsewhere.
Objectives of the Study:
To find out the level of job satisfaction of call center employees.
To find out the level of job satisfaction of male and female call center employees.
To study overall job satisfaction according to some personal factors.
To study level of satisfaction with various aspects of job.
To study level of satisfaction with family and social life of call center employees.
The Brayfield – Rothe Scale of 18 items was used. The scale for Perceived Importance of Job Facets was used to measure relative importance of the specific job factors. Specific aspects of the job (functional commonalities were associated and attempts were made to keep the nature and hierarchial diversity of job content to possible minimum) in the form of fourteen items were given in a five point scale. A pilot study over a small sample (respondents known to the researcher and whose opinion are not accounted for in the latter study) was undertaken to modify the questionnaire. A split -Half technique tested the reliability of the questionnaire where the reliability coefficient (0.75) was statistically significant. A part of the questionnaire also covered the job facets and life satisfaction components covering job related factors and personal factors. In this section the first part covered ten factors concerning the satisfaction regarding specific aspects of the job. The response pattern was in a dichotomous format. The question related to satisfaction with family and social life were also put in dichotomous format with options of satisfaction / dissatisfaction. Open-ended questions were put to supplement the exploration through structured questionnaire and to understand the major causes of job dissatisfaction.
Results:
Some of the relevant and significant results of the study are presented in the following
tables.
Table 1: Level of satisfaction with the job and the organization
Respondent’s
With the job
With the institute
Satisfaction
109
37
Dissatisfaction
41
113
The results from the table shows that majority respondents (73%) are satisfied with the job they are doing whereas a majority (75%) is dissatisfied with the organisation in which they are working. This finding is self-contradictory. As an explanation it is observed that the nature and content of the job is the driving fore behind satisfaction whereas the apprehensions and operational problems for long term survival of the institute are the indicators of dissatisfaction.
Table: 2 The mean ranks and rank orders of the college professors, assistant professors and lecturer’s ratings of
perceived importance of specific job aspects to the overall satisfaction.
Aspects of job
Mean Ranks
Rank Orders
Salary
4.14
1
Autonomy in Operation
4.08
2
Recognition for Good Work
4.02
3
Desired Job
4
4
Opportunity for
Compensatory Overtime
4
4
Open Communication
3.92
5
Job Status
3.88
6
Participatory Decision
Making
3.85
7
Work Autonomy
3.80
8
Working Environment
3.77
9
Relation with Colleagues
3.61
10
Job Variety
2.66
11
Working Hours
2.51
12
Job Security
2.03
13
From Table – 2, it is observed that salary is rated highest for providing job satisfaction. The nature of the job with its scope for creative execution finds a higher rating compared to the issues like job security. Extended working hours and fear of loss of job due to venture failure creates the highest dissatisfaction with rating scores below the average values.
Table: 3 Mean differences in overall job satisfaction according to some personal
factors.
Groups
Mean
S.D.
t
p
Age up to 25 years
63.62
7.00
0.08
N.S.
Age above 25 years
63.33
7.94
Experience up to 1 year
65.18
10.21
-1.95
Experience above 1 year
65.48
6.32
-1.96
< .05
Female
64.14
6.08
-3.3
N.S.
Male
64.65
7.00
Married
63.62
7.61
Unmarried
62.28
8.43
-0.10
N.S.
From the analysis of table – 3 it is evident that there is no significant influence of personal factors on the overall job satisfaction except experience.
Table: 4 Level of satisfaction with various aspects of job:
Aspects of job
Percentage of
satisfied
employees
Percentage of
dissatisfied
employees
Chi
Square
p
Job Security
56
94
6.76
< .01
Working Hours
70
80
1.96
NS
Job Status
60
90
4.00
<.05
Salary
120
30
33
<.01
Working
Condition
45
105
16
<.01
Recognition for
Good Work
101
49
6.76
<.01
Participatory
Management
90
60
4.84
<.05
Peer Group
Relation
99
51
7.84
<.01
Open
Communication
94
56
6.76
<.01
Work
Autonomy
102
48
5.76
<.01
Behavior of
Boss
105
45
14.44
<.01
From the analysis of Table – 4, it is found that a significant percentage of the respondents were dissatisfied with job security, job status, working hours, working condition. On the other hand, it is observed that a high percentage of respondents are satisfied on parameters like salary, recognition for good work, peer group relation, work autonomy and behavior of boss through participatory management style and the facility of open communication with the boss.
Table 5: Level of satisfaction with family and social life of call center employees
Factor
Percentage of
satisfied
employees
Percentage of
dissatisfied
employees
Chi-square
p
Family life
39
111
23.04
<.01
Social life
30
120
38.44
<.01
From the analysis of table No.5, it is observed that a majority of the respondents are dissatisfied with their family and social life. These may be attributed to the fact of extended working hours, non-regular life style and work pressure reflected in social behavior of the call center employees.
Table 6: Correlation between job satisfaction and performance of respondents
No. of respondents
r
t
p
150
.69
2.80
<.01
From tale – 6, it is found that there is a significant positive correlation between job satisfaction and performance. The sense of accomplishment due to project mode of operation and creative execution is one of the factor responsible for the high correlation between job satisfaction and performance.
Table 7: Correlation between job satisfaction and perception of job security of the
Call center employees
No. of respondents
r
t
p
150
– .31
2.85
<.05
The result from the table – 7 reveals that there is a significant negative correlation between the level of satisfaction and perception of the employees on the job security. The concept of high volatility of call center business has gone in to the mind of employees for which their apprehensions regarding tenure of job in the life of the company has a negative correlation.
Table 8: Correlation between Job satisfaction and Job status
No. of respondents
r
t
p
150
– .45
2.69
<.01
Though call center are offering an exorbitantly high salary structure, the respondents did not find the usual job status associated with the salary. So we observe job satisfaction having a negative correlation with job status.
Table 9: Important causes of job dissatisfaction as perceived by the call center employees
Causes of Dissatisfaction
Percentage
Volatile Nature of Industry
73%
Turn Around of Venture Capitalists
70%
Faulty Business Model
68%
Market non-responsiveness
60%
Lack of Job Security
60%
Lack of Job Status
59%
Problem of Family & Social Life
57%
CONCLUSION:
The present study highlights some of the major reasons for creating job dissatisfaction among call center employees. Although conventional sources of dissatisfaction like salary, promotion, security, autonomy for work are not relevant in call center business but the level of satisfaction is limited due to some emerging phenomenon like volatile industry structure, flat organizational design, literally a non-responsive market and other allied factors. So the probability of managing these dissatisfaction indicators at the organization level seems a remote solution. The intervention of psycho-social machinery for creation of intra-organisation and inter-industry job confidence is the call of the day for increasing job satisfaction levels in the call center industry.
References
1. Gadel M.S.(1953): Personnel Psychology, volume 6.
2. Hertzberg F., Mausner, B., Peterson, R.O. Capwell, D.F. (1957), Job Attitudes : Review of Research and Opinion. Pittsburg : Psychological Service of Pittsburg
3. Katzell R.S.(1964): Personal values, job satisfaction and job behaviour.
4. Nicholson , N; Broon, C.A. and Shadwick – Jones, T.K. (1977) Absence from work
and personal characteristics, Journal of Applied Psychology, 62, (315-327).
5. Wernimont P.F.(1966): intrinsic and extrinsic factors in job satisfaction and job
involvement. Abnormal psychology, vol 50.
Keywords: Performance planning, performance appraisal, job satisfaction, employee involvement, employ’s empowerment, congenial conditions.
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